Master Cancel Risk Free Bookings FAQS

Can I cancel for any reason?

Yes. You can cancel for any reason up to and including 2 days of arrival. There are no forms to fill in, and we do not require evidence or doctors notes. We require written notice of cancellation by email from the email address attached to the booking. Please email office@millbrookestate.co.uk

What if I cancel within 2 days prior to arrival?

Bookings cancelled within 2 days of arrival are not refundable. For example - if you are arriving on a Monday, you can cancel up to the Saturday before. Master Cancel will not cover cancellations on Sunday (a day before) or Monday (arrival day). We require written notice of cancellation by email from the email address attached to the booking. The date and time stamp attached to the email we receive will be provided as evidence of cancellation.

What if I cancel before 60 days prior to arrival?

Cancelling more than 60 days before arrival does not activate Master Cancel but we are happy to move your booking to a new date free of charge.

If I have to cancel what do I get back and when?

When Master Cancel is applied for a cancellation the guest receives any monies paid for accommodation and wedding venue hire, unfortunately, any extras including weddings guests, dogs, romantic packages etc. are not covered and will not be refunded. Refund payments are processed within 7 days of your booking departure date. Payments may take longer to credit your account.

Does this include current bookings?

No. Master Cancel is only included for bookings made from 6.00 pm 6th June 2020. Bookings made before this date will have the Terms and Conditions accepted at the time of booking.

I have a Covid-19 voucher code, does Master Cancel cover the new booking?

No, sadly not. One of the conditions set by the underwriter is that it is for brand new bookings only, uncompleted bookings which were given voucher codes are not covered by Master Cancel.

Is Covid-19 included?

Yes. Whether it is because you do not want to risk becoming unwell, whether you are isolating or if there is a government lockdown of Millbrook Cottages. Master Cancel will cover this.

Can I choose not to have Master Cancel?

No. Master Cancel is valid on all bookings from 6.00 pm 6th June 2020

Is any scenario not covered by Master Cancel?

The following instances are not covered by Master Cancel:

  • war, civil war, invasion of foreign enemies, war-like activities (whether or not there is an actual declaration of war), rebellion, insurrection, civil commotion arising to the level of uprising, military or usurped power;

  • acts of terrorism committed for political, religious, ideological, or similar purposes;

  • actions intended to prevent any of the above.




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