Guest Charter Covid 19

Updated September 2021

We have always prided ourselves in the utmost quality and cleanliness here at Millbrook, and over the past 18 months, we have taken our cleaning to the next level. We now have to learn to live with COVID19, and our high standards are now our usual standards. Things will change as we adapt, but we will always have the first instinct to protect our staff and guests.

What we are doing

❂ Our cleaning procedure between guests involves double disinfection - when a guest departs, our accommodation gets misted with DEW Misting Machines before our housekeepers clean.
❂ Our House keepers then do a through deep clean of the property using Sumabac D10 which is a fabulous cleaner and disinfectant. This will include all touch points etc .
❂ All beds will be made while wearing gloves and masks.
❂ All crockery will be washed by hand with hot soapy water.
❂ All cushions, throws etc. will be misted with our viral disinfectant.
❂ The accommodation will be thoroughly ventilated between guests.
❂ All linen and towels will be professionally laundered.
❂ All mattress covers, duvets, pillows have been disinfected - pillow protectors will be between guests.
❂ All TV and lighting remotes will be double disinfected.
❂ Guest packs will be made in advance and a fresh pack containing cleaning items (disinfectant, and cloths) for guests, dishwasher tablets, kitchen towel, bins bags, tea towels etc.
❂ Once a housekeeper has finished cleaning we close windows and mist the property again with Dew to ensure its 100% disinfected and clean ready for your arrival. This allows us to do things like lay the table with our Emma Bridgewater (like we used to) and return our wonderful huggie bears. We mist for about 45 minutes and then open windows (weather permitting) to allow air to circulate.
❂ Our guest information is 99% online with only the necessary information available in the accommodation - links will be sent out before arrival and be available on the iPad during your stay. Any laminated sheets will be sprayed clean.
❂ Self-check-in - you will receive an email and SMS before arrival, giving you instructions on how to gain entrance to your accommodation and the keycode.
❂ Our office will be closed to guests, but we are always available on the phone during the day on ext 504.
❂ All communal touchpoints will be cleaned regularily and protected with Zoono Microbe Shield Surface Sanister regularily.
❂ Suppliers will not be allowed in the accommodation while you are staying. Hairdressers, photographers and registrars will be able to meet in the pamper room.
❂ The Summer House, Pamper Room, chefs kitchen and Hot Tub cabin will be cleaned with a viral disinfectant daily to keep them super clean.
❂ All of our staff test for COVID twice a week and are double vaccinated.

What we ask our guests to do

❂ Upon entering the mill a mask is no longer required but we ask you to respect other guests space and keep your distance from others.
❂ If you can take a lateral flow Covid test before coming on holiday (this can be collected for free from a COVID test centre near you) that will help you to enjoy your holiday knowing you should not be carrying the virus.
❂ Do not come on holiday if you have been in contact with anyone who has coronavirus (unless you have had a PCR test), have symptoms or have been asked to self-isolate by NHS Test and Trace.
❂ Please respect personal space and wash your hands often during your stay. We have provided 80% alcohol WHO-approved antibacterial hand gel in various locations for our guests to use.
❂ We will ask you to strip the bed and pop the linen and towels in the bags provided before departure.
❂ All rubbish and recycling need to be sorted and removed from the accommodation before departure. Please double bag your waste.
❂ Please load the dishwasher with what you have used before departure and turn it on.

More Infromation

❂ Check in time is from 16:00 and check out time is by 9.30am - we need extra time between guests to ensure the accommodation is throughly disinfected and cleaned.
❂ Our hot tub in the woods is now booked privately per day and scrubbed, fogged and disinfected between guests. The online booking link will be sent 7 days before arrival.
❂ Our guest books are now online and accessed via TouchStay - links will be sent before you arrive.
❂ We are unable to accept supermarket deliveries on behalf of guests, but guests are welcome to arrange deliveries after they have arrived.
❂ We have removed all DVDs and CDs in the accommodation but don't worry; you will still have Netflix available for you during your stay (and Amazon music via Alexa).




Professional Association of Self Caters Member


AA Covid19 Confident
Good to Go by Visit England

Any questions at all please email us office@millbrookestate.co.uk or call 01769 629069



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